Last updated: January 2024
Introduction
hyper-plateau is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information You Provide
We collect personal information that you voluntarily provide when:
- Submitting enquiries through our contact form
- Engaging our property advisory services
- Communicating with us by email or other means
- Attending consultations or property inspections
This information may include your name, email address, contact details, property requirements, financial information relevant to property purchases, and other details you choose to share.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information including:
- IP address and approximate geographic location
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Referring website addresses
This information is collected through cookies and similar technologies as described in our Cookie Policy.
How We Use Your Information
We use personal information for the following purposes:
- To respond to your enquiries and provide requested information
- To deliver property advisory services you have engaged
- To communicate about your engagement, including scheduling and updates
- To improve our website and service offerings
- To comply with legal obligations and professional requirements
- To protect our legitimate business interests
Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with:
- Service providers who assist our business operations (such as IT support, professional advisors)
- Third parties where you have provided consent
- Relevant parties in connection with a property transaction where you have engaged our buyer representation services
- Government authorities or law enforcement where required by law
All third parties with whom we share information are required to handle your data in accordance with applicable privacy laws.
Data Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure storage of electronic records
- Access controls limiting who can view personal information
- Encryption of data in transit
- Regular review of security practices
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer required, we will securely delete or de-identify it.
Your Rights
Under Australian privacy law, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, please contact us using the details provided below.
International Data Transfers
Our website may be accessed from locations outside Australia. If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our servers are located.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Address: Level 12, 197 St Georges Terrace, Perth WA 6000, Australia
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.